Privacy Policy for Droid Assist

Effective Date: March 28th, 2025

At Droid Assist, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information, including your mobile phone number, and your rights regarding your data in compliance with the A2P 10DLC requirements.

1. Information We Collect

• Personal Information: Your name, email address, phone number, and any other information you provide directly.
• Communication Data: Messages you send to us and responses to our communications.
• Technical Data: Device type, operating system, browser type, IP address, and usage data.

2. How We Use Your Information

• Send important account updates, service alerts, and transactional messages.
• Provide customer support and respond to inquiries.
• Send marketing or promotional messages (only with your explicit consent).
• Improve our services and personalize your experience.

3. SMS Messaging & A2P 10DLC Compliance

By providing your phone number and opting in, you consent to receive SMS messages from Droid Assist. These messages may include:

• Service notifications
• Appointment reminders
• Account updates
• Marketing messages (if you’ve opted in)

Message frequency varies. Message and data rates may apply. Check with your mobile provider for details.

Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying with:

• STOP – to unsubscribe from all messages.
• HELP – to receive help and contact information.

We may send you a confirmation message upon receiving your opt-out request.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data only with:

• Service providers who help operate our services (e.g., SMS gateways, customer support platforms).
• Law enforcement, if required by law or to protect our rights.
• Affiliates, if part of a business transfer or merger.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your information.
• Withdraw consent (for marketing or SMS messaging).

To exercise your rights, contact us at the email below.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Droid Assist Support Team
Email: [email protected]
Phone: (812) 484-6556

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.